/* ── FAQ Chat ── bkbg-faqc-* ── */

.bkbg-faqc-editor-wrap {
    font-family: system-ui, -apple-system, sans-serif;
}

/* ── widget shell ── */
.bkbg-faqc-widget {
    border-style: solid;
    border-width: 1px;
    overflow: hidden;
    font-family: system-ui, -apple-system, sans-serif;
    box-shadow: 0 4px 24px rgba(0, 0, 0, 0.07), 0 1px 6px rgba(0, 0, 0, 0.05);
}

/* ── header ── */
.bkbg-faqc-header {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 14px 18px;
}

.bkbg-faqc-avatar {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 18px;
    flex-shrink: 0;
    background: rgba(255, 255, 255, 0.2);
}

.bkbg-faqc-bot-name {
    font-weight: 700;
    font-size: 15px;
    line-height: 1.2;
}

.bkbg-faqc-status {
    font-size: 12px;
    opacity: 0.8;
    display: flex;
    align-items: center;
    gap: 4px;
}

.bkbg-faqc-status-dot {
    width: 7px;
    height: 7px;
    border-radius: 50%;
    background: #4ade80;
    display: inline-block;
    flex-shrink: 0;
}

/* ── chat area ── */
.bkbg-faqc-messages {
    overflow-y: auto;
    padding: 16px;
    scroll-behavior: smooth;
}

/* ── message rows ── */
.bkbg-faqc-row {
    display: flex;
    align-items: flex-end;
    gap: 8px;
    margin-bottom: 14px;
}

.bkbg-faqc-row.user-row {
    flex-direction: row-reverse;
}

.bkbg-faqc-row-avatar {
    width: 32px;
    height: 32px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 15px;
    flex-shrink: 0;
}

.bkbg-faqc-meta {
    font-size: 11px;
    font-weight: 600;
    margin-bottom: 3px;
    opacity: 0.7;
}

.bkbg-faqc-row.user-row .bkbg-faqc-meta {
    text-align: right;
}

/* ── bubbles ── */
.bkbg-faqc-bubble {
    display: inline-block;
    padding: 10px 14px;
    line-height: 1.6;
    max-width: 78%;
    word-break: break-word;
    box-shadow: 0 1px 4px rgba(0, 0, 0, 0.08);
}

.bkbg-faqc-bubble.bot-bubble {
    font-family: var(--bkbg-fcht-an-font-family, inherit);
    font-size: var(--bkbg-fcht-an-font-size-d, 14px);
    font-weight: var(--bkbg-fcht-an-font-weight, normal);
    font-style: var(--bkbg-fcht-an-font-style, normal);
    text-transform: var(--bkbg-fcht-an-text-transform, none);
    text-decoration: var(--bkbg-fcht-an-text-decoration, none);
    line-height: var(--bkbg-fcht-an-line-height-d, 1.6);
    letter-spacing: var(--bkbg-fcht-an-letter-spacing-d, normal);
    word-spacing: var(--bkbg-fcht-an-word-spacing-d, normal);
}

.bkbg-faqc-bubble.user-bubble {
    font-family: var(--bkbg-fcht-qt-font-family, inherit);
    font-size: var(--bkbg-fcht-qt-font-size-d, 14px);
    font-weight: var(--bkbg-fcht-qt-font-weight, normal);
    font-style: var(--bkbg-fcht-qt-font-style, normal);
    text-transform: var(--bkbg-fcht-qt-text-transform, none);
    text-decoration: var(--bkbg-fcht-qt-text-decoration, none);
    line-height: var(--bkbg-fcht-qt-line-height-d, 1.5);
    letter-spacing: var(--bkbg-fcht-qt-letter-spacing-d, normal);
    word-spacing: var(--bkbg-fcht-qt-word-spacing-d, normal);
}

/* style variants applied inline by JS */
.bkbg-faqc-style-rounded .bkbg-faqc-bubble {
    border-radius: 12px;
}

.bkbg-faqc-style-bubble .bkbg-faqc-bubble {
    border-radius: 20px;
}

.bkbg-faqc-style-sharp .bkbg-faqc-bubble {
    border-radius: 4px;
    box-shadow: none;
}

/* ── typing indicator ── */
.bkbg-faqc-typing {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    padding: 12px 16px;
}

.bkbg-faqc-dot {
    width: 7px;
    height: 7px;
    border-radius: 50%;
    animation: bkbg-faqc-bounce 1.2s infinite ease-in-out;
}

.bkbg-faqc-dot:nth-child(1) { animation-delay: 0s; }
.bkbg-faqc-dot:nth-child(2) { animation-delay: 0.2s; }
.bkbg-faqc-dot:nth-child(3) { animation-delay: 0.4s; }

@keyframes bkbg-faqc-bounce {
    0%, 80%, 100% { transform: translateY(0); opacity: 0.4; }
    40%            { transform: translateY(-6px); opacity: 1; }
}

/* ── questions panel ── */
.bkbg-faqc-questions {
    border-top-style: solid;
    border-top-width: 1px;
    padding: 14px;
}

.bkbg-faqc-questions-label {
    font-size: 11px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.06em;
    margin-bottom: 10px;
}

.bkbg-faqc-btns {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
}

.bkbg-faqc-q-btn {
    border-style: solid;
    border-width: 1px;
    border-radius: 20px;
    padding: 6px 13px;
    cursor: pointer;
    font-family: var(--bkbg-fcht-qt-font-family, inherit);
    font-size: var(--bkbg-fcht-qt-font-size-d, 14px);
    font-weight: var(--bkbg-fcht-qt-font-weight, normal);
    font-style: var(--bkbg-fcht-qt-font-style, normal);
    text-transform: var(--bkbg-fcht-qt-text-transform, none);
    text-decoration: var(--bkbg-fcht-qt-text-decoration, none);
    line-height: var(--bkbg-fcht-qt-line-height-d, 1.45);
    letter-spacing: var(--bkbg-fcht-qt-letter-spacing-d, normal);
    word-spacing: var(--bkbg-fcht-qt-word-spacing-d, normal);
    transition: background 0.15s, color 0.15s, border-color 0.15s, opacity 0.15s;
    text-align: left;
}

.bkbg-faqc-q-btn:hover {
    opacity: 0.82;
}

.bkbg-faqc-q-btn.is-answered {
    cursor: default;
    opacity: 0.65;
}

.bkbg-faqc-q-btn.is-answered:hover {
    opacity: 0.65;
}

/* ── responsive ── */
@media (max-width: 1024px) {
    .bkbg-faqc-bubble.bot-bubble {
        font-size: var(--bkbg-fcht-an-font-size-t, var(--bkbg-fcht-an-font-size-d, 14px));
        line-height: var(--bkbg-fcht-an-line-height-t, var(--bkbg-fcht-an-line-height-d, 1.6));
        letter-spacing: var(--bkbg-fcht-an-letter-spacing-t, var(--bkbg-fcht-an-letter-spacing-d, normal));
        word-spacing: var(--bkbg-fcht-an-word-spacing-t, var(--bkbg-fcht-an-word-spacing-d, normal));
    }
    .bkbg-faqc-bubble.user-bubble {
        font-size: var(--bkbg-fcht-qt-font-size-t, var(--bkbg-fcht-qt-font-size-d, 14px));
        line-height: var(--bkbg-fcht-qt-line-height-t, var(--bkbg-fcht-qt-line-height-d, 1.5));
        letter-spacing: var(--bkbg-fcht-qt-letter-spacing-t, var(--bkbg-fcht-qt-letter-spacing-d, normal));
        word-spacing: var(--bkbg-fcht-qt-word-spacing-t, var(--bkbg-fcht-qt-word-spacing-d, normal));
    }
    .bkbg-faqc-q-btn {
        font-size: var(--bkbg-fcht-qt-font-size-t, var(--bkbg-fcht-qt-font-size-d, 14px));
        line-height: var(--bkbg-fcht-qt-line-height-t, var(--bkbg-fcht-qt-line-height-d, 1.45));
        letter-spacing: var(--bkbg-fcht-qt-letter-spacing-t, var(--bkbg-fcht-qt-letter-spacing-d, normal));
        word-spacing: var(--bkbg-fcht-qt-word-spacing-t, var(--bkbg-fcht-qt-word-spacing-d, normal));
    }
}
@media (max-width: 767px) {
    .bkbg-faqc-bubble.bot-bubble {
        font-size: var(--bkbg-fcht-an-font-size-m, var(--bkbg-fcht-an-font-size-t, var(--bkbg-fcht-an-font-size-d, 14px)));
        line-height: var(--bkbg-fcht-an-line-height-m, var(--bkbg-fcht-an-line-height-t, var(--bkbg-fcht-an-line-height-d, 1.6)));
        letter-spacing: var(--bkbg-fcht-an-letter-spacing-m, var(--bkbg-fcht-an-letter-spacing-t, var(--bkbg-fcht-an-letter-spacing-d, normal)));
        word-spacing: var(--bkbg-fcht-an-word-spacing-m, var(--bkbg-fcht-an-word-spacing-t, var(--bkbg-fcht-an-word-spacing-d, normal)));
    }
    .bkbg-faqc-bubble.user-bubble {
        font-size: var(--bkbg-fcht-qt-font-size-m, var(--bkbg-fcht-qt-font-size-t, var(--bkbg-fcht-qt-font-size-d, 14px)));
        line-height: var(--bkbg-fcht-qt-line-height-m, var(--bkbg-fcht-qt-line-height-t, var(--bkbg-fcht-qt-line-height-d, 1.5)));
        letter-spacing: var(--bkbg-fcht-qt-letter-spacing-m, var(--bkbg-fcht-qt-letter-spacing-t, var(--bkbg-fcht-qt-letter-spacing-d, normal)));
        word-spacing: var(--bkbg-fcht-qt-word-spacing-m, var(--bkbg-fcht-qt-word-spacing-t, var(--bkbg-fcht-qt-word-spacing-d, normal)));
    }
    .bkbg-faqc-q-btn {
        font-size: var(--bkbg-fcht-qt-font-size-m, var(--bkbg-fcht-qt-font-size-t, var(--bkbg-fcht-qt-font-size-d, 14px)));
        line-height: var(--bkbg-fcht-qt-line-height-m, var(--bkbg-fcht-qt-line-height-t, var(--bkbg-fcht-qt-line-height-d, 1.45)));
        letter-spacing: var(--bkbg-fcht-qt-letter-spacing-m, var(--bkbg-fcht-qt-letter-spacing-t, var(--bkbg-fcht-qt-letter-spacing-d, normal)));
        word-spacing: var(--bkbg-fcht-qt-word-spacing-m, var(--bkbg-fcht-qt-word-spacing-t, var(--bkbg-fcht-qt-word-spacing-d, normal)));
    }
}
@media (max-width: 480px) {
    .bkbg-faqc-bubble {
        max-width: 88%;
    }
}